"Everything Netball"
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refunds + exchanges

We have a zero tolerance policy which includes any form of abuse, aggression or threats made in person, over the telephone or in written communication, including on social media.
  • Refunds or exchanges cannot be made on any custom made items (as the goods have been specially made for you, per your order. This also includes orders that are in production).
  • All refunds or exchanges (excluding made to order items) must be made within 14 days, from date of invoice.  
  • Return postage at the cost of the customer.
  • Refunds will be processed via way of payment made by the customer.
  • The original purchase docket must accompany the goods, and we ask that the goods be in their original undamaged packaging (if applicable).
  • Refunds or exchanges cannot be made on underwear (sports briefs & crop tops). 
  • Postage paid is not refundable.
  • A 5% fee will be charged on all refunds made.
  • Faulty items will be replaced or repaired as deemed appropriate by The Netball Shop after inspection.