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how to order
store address + hours
colours + sizing
refunds + exchanges
Items in stock are sent as soon as possible by post or courier. Orders are sent from Newcastle and delivery time will vary depending on destination and how the goods are sent (an indication of delivery time of the service you choose is given when ordering). If an item happens to be out of stock when you order we will order it and send it to you as soon as it becomes available. If you need your gear for a specific date, we encourage you to let us know by filling in the Special Instructions / Notes section at the checkout as we may be able to send part of your order if some items are not available immediately.
made to order items
Items made to your order can take 4-6 weeks depending on the manufacturing schedule at the time (February to May is our busiest time and you will need to allow the full six weeks). Delivery time can be advised at the time or ordering and best efforts are made for your order to be ready when you need it. Please note on your order if you have a specific date that you require your order by (for example, a presentation night or special gala day). If you are ordering uniforms, let us know what date your competition starts - we can't guarantee you will have your uniform if you haven't allowed the required lead time, but we will do our best to have you looking great in your new gear as quickly as possible. You can send us a message with your order by typing into the Special Instructions / Notes section at the checkout. Please note that whilst every effort is made to ensure that made-to-order items are delivered within the specified time, there may unfortunately be times when delays occur and delivery times take longer than expected.
Delivery charges are calculated at the checkout, or you can choose to calculate the shipping charges on the items in your trolley before checkout by clicking on the "calculate shipping" link in the shopping trolley at the right of the screen.
International customers - please note that you are responsible for all government duties and taxes applicable in your country, payable on receipt of the goods.
The Netball Shop does not insure deliveries as a matter of course, and no compensation is available should your uninsured order be lost or damaged in transit.
The postal system is very reliable and it is rare that parcels are lost. Most (but not all) parcels are able to be tracked through the Australia Post web site using the tracking number advised by email when your order was posted.
Australia Post also offers Registered Post which offers insurance cover up to $100.
outside of Australia
Whilst the international postal delivery system is quite reliable, it is out of our control and on the odd occasion parcels can go missing. You do however have the option to insure your goods whilst in transit so that you can be compensated should there be loss or damage during delivery. Let us know if you want your parcel insured by noting it in the message box on checkout. The charge for the insurance will be calculated and added to your total by our admin staff. The availability of postal insurance varies between countries. Where available the insurance fee is $10 plus $2.50 per $100 or part thereof, up to $5000.